Here's What's Included:

  • Operational Playbook

    Access a comprehensive online resource for operational success, tailored to suit your needs and help you get the most out of your business, regardless of your tenure in the last mile space.

  • Dedicated Expert

    Joining the Last Mile Masterclass grants you access to a dedicated and seasoned owner/mentor within the FedEx Ground industry who understands the challenges first-hand.

  • Weekly Training Calls

    Engage in weekly training calls designed to address your questions and tackle the specific challenges you encounter in your business along the way.

Meet Dave + Amy Byers

P&D Experts

Dave Byers, President of Slicker Trucking, Inc., started as a FedEx package handler before launching his own route in 2007, growing it into an award-winning operation with a hands-on leadership style. His wife, Amy Byers, joined as COO in 2017, bringing expertise in marketing, compliance, and finance to scale their family-owned business. Together, they run multiple FedEx P&D and linehaul operations, two fleet repair shops, and businesses like Ohio Valley Pizza Company™ and Hokulia Shave Ice™, all while staying rooted in their core values of Honesty, Integrity, and Commitment to People.

Course curriculum

    1. L1: Welcome to the Last-Mile Masterclass

    2. Terminal Management Hierarchy

    3. L3: Day-to-Day Conversations

    4. L4: Navigating Difficult Conversations

    5. L5: Periodic Compliance

    6. L6: Miscellaneous Rules and Norms Within a Terminal

    7. L7: Interacting With Other Contractors In Your Terminal

    1. L8: Roles of Authorized Officers

    2. L9: Roles of Business Contacts

    3. L10: BC Replacement Scenarios

    4. L11: Lead Drivers

    5. L12: Drivers

    6. L13: Driver Discipline & Back-Office Compliance

    1. L14: Preventative Maintenance

    2. L15: "Must Have" Vendor Relationships

    3. L16: Vehicle Management & Schedule B Requirements

    1. L17: Scanners

    2. L18: Routing Software and Safety Training

    3. L19: Dynamic Route Optimization (DRO)

    4. L20: Video Event Data Recorder (VEDR)

    5. L21: Connection, Connection, Connection

    6. L22: Tech and Inventory Management

    7. L23: Timekeeping and Document Expiration Strategies

    8. L24: Managing Fuel Cards

    9. L25: Monitoring Your Service

    1. L26: Establish Workflow

    2. L27: Onboarding Drivers From First Advantage (FADV)

    3. L28: Scanner and Delivery SOPs

    4. L29: Crisis Management - Driver Call Offs

    5. L30: Crisis Management - Unfinished Routes and Truck Breakdowns

    6. L31: Crisis Management - Grounded Driver

    1. L32: Peak Preparation

    2. L33: Payroll Strategies

    3. L34: Bonuses and Incentives

    4. L35: BC Daily Reporting

About this course

  • 48 lessons
  • 9 hours of video content
  • FedEx Ground Routes
  • Course Enrollment Period: 1 Ye

The Value of the Last Mile Masterclass