The Value of the Last Mile Masterclass

Maximize Your Profits

Get the most out of your operation through this program of battle-tested strategies and exclusive 1:1 coaching. This program will focus on the most important aspects of your operation and so much more!

  • Company Culture

  • Growing Your Team

  • Recession-Proof Processes

  • Prioritizing Safety

  • Maintaining Your Fleet

Course curriculum

    1. L1: Welcome to the Last-Mile Masterclass

    2. Terminal Management Hierarchy

    3. L3: Day-to-Day Conversations

    4. L4: Navigating Difficult Conversations

    5. L5: Periodic Compliance

    6. L6: Miscellaneous Rules and Norms Within a Terminal

    7. L7: Interacting With Other Contractors In Your Terminal

    1. L8: Roles of Authorized Officers

    2. L9: Roles of Business Contacts

    3. L10: BC Replacement Scenarios

    4. L11: Lead Drivers

    5. L12: Drivers

    6. L13: Driver Discipline & Back-Office Compliance

    1. L14: Preventative Maintenance

    2. L15: "Must Have" Vendor Relationships

    3. L16: Vehicle Management & Schedule B Requirements

    1. L17: Scanners

    2. L18: Routing Software and Safety Training

    3. L19: Dynamic Route Optimization (DRO)

    4. L20: Video Event Data Recorder (VEDR)

    5. L21: Connection, Connection, Connection

    6. L22: Tech and Inventory Management

    7. L23: Timekeeping and Document Expiration Strategies

    8. L24: Managing Fuel Cards

    9. L25: Monitoring Your Service

    1. L26: Establish Workflow

    2. L27: Onboarding Drivers From First Advantage (FADV)

    3. L28: Scanner and Delivery SOPs

    4. L29: Crisis Management - Driver Call Offs

    5. L30: Crisis Management - Unfinished Routes and Truck Breakdowns

    6. L31: Crisis Management - Grounded Driver

    1. L32: Peak Preparation

    2. L33: Payroll Strategies

    3. L34: Bonuses and Incentives

    4. L35: BC Daily Reporting

About this course

  • 48 lessons
  • 9 hours of video content