An Essential Training Course for BCs

Strengthen Your Leadership Team

  • Foundational Content

    This up-to-date virtual course from an active contracting team provides new BCs with a solid industry foundation. It's also an excellent refresher for seasoned veterans.

  • Certificate of Completion

    Enrolled BCs learn from compelling video content and PDF downloads. Regular quizzes check for comprehension. BCs receive a Certificate of Completion.

  • 1:1 Training

    Follow up the e-course experience with 2 one-on-one training sessions with active managers. One general training session, plus a training with our DRO expert.

Training Modules

    1. Welcome!

    2. Tips for Success

    3. Get in the Right Mindset (Part 1)

    4. Get in the Right Mindset (Part 2)

    5. Own Your Role

    6. Understand the FedEx Ground ISP Agreement

    7. Learn to Communicate Well with FedEx Ground

    8. Getting Started Check-in

    1. Build the Right Team

    2. Build Up the Team You Have

    3. Seeing What Others Miss

    4. Communicating with FedEx Ground Management

    5. Communicating with Drivers

    6. The Big Picture Check-in 1

    7. HR Practices: Hiring, Firing, and Lawsuits

    8. Workers' Compensation

    9. Managing Accidents

    10. Peak Season

    11. Stress and Workload Management

    12. The Big Picture Check-in 2

    1. Operational Guides

    2. Day in the Life: Daily Roles

    3. Day in the Life: Before Dispatch

    4. Day in the Life: After Dispatch

    5. Day in the Life: End of the Day

    6. Day in the Life : Additional Responsibilities

    7. Day-to-Day Management Check-in

    8. Audits and Compliance

    9. How to Use Scanners

    10. Overview of a FedEx Ground Truck

    1. DRO Fundamentals

    2. Mastering DRO

    3. Route Plans

    4. Anchor Areas & Sequencing

    5. Fleet Capacity

    6. Stop Overrides & Swaps

    7. Large Package & Bulk Routes

    8. Projection Data

    1. Initiating a Driver Application

    2. Finding Candidates & Finalizing Orders

    3. Employment Screening

    4. Driver Management

    5. Expiration Reports

    6. Course Survey

About this course

  • $395.00
  • 44 lessons
  • 8 hours of video content