An Essential Training Course for BCs

Strengthen Your Leadership Team

  • Foundational Content

    This up-to-date virtual course from an active contracting team provides new BCs with a solid industry foundation. It's also an excellent refresher for seasoned veterans.

  • Certificate of Completion

    Enrolled BCs learn from compelling video content and PDF downloads. Regular quizzes check for comprehension. BCs receive a Certificate of Completion.

  • 1:1 Training

    Follow up the e-course experience with 2 one-on-one training sessions with active managers. One general training session, plus a training with our DRO expert.

Course curriculum

    1. L1: Introduction to Operations Management

    2. L2: The Mindset of a BC - Part 1

    3. L3: The Mindset of a BC - Part 2

    4. L4: (The Heart) Own Your Role

    5. L5: Understanding Your Operating Agreement

    6. L6: Learn to Communicate Well with FedEx Ground

    7. L7: Chapter 1 Discussion Roundup

    1. L8: Build the Right Team

    2. L9: Building Up the Team You Have

    3. L10: (The Eyes) Seeing What Others Miss

    4. L11: Communicating with FedEx Ground Management

    5. L12: Communicating with Drivers

    6. L13: Chapter 2 Discussion Roundup

    1. L14: HR Practices - Hiring, Firing, and Lawsuits

    2. L15: Workers Compensation

    3. L16: Managing Accidents

    4. L17: Chapter 3 Discussion Roundup

    1. L18: Peak Season

    2. L19: Stress and Workload Management

    3. L20: Chapter 4 Discussion Roundup

    1. L21: Daily Roles of a BC

    2. L22: Day in the Life of a BC - Before Dispatch

    3. L23: Day in the Life of a BC - After Dispatch

    4. L24: Day in the Life of a BC - End of the Day

    5. L25: Day in the Life of a BC - Additional responsibilities

    6. L26: Audits + Compliance Items

    7. L27: Chapter 5 Discussion Roundup

    1. L29: P&D Truck Walk Around

About this course

  • $395.00
  • 42 lessons
  • 5.5 hours of video content

Get Started with Ops Management

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